Refunds and cancellation
Effective October 29, 2026 · TradeMath is a trade name of Nitrode Corporation
Cancel any time
- Cancel from your page (Settings → Account → manage billing). It takes effect at the end of the period you have paid for; you keep Pro until then.
- There is nothing to call and nobody to convince. One click.
- Cancelling ends the Early Adopter price. A later subscription is at the price current at that time.
The free week, and your first payment
Every new subscription starts with 7 days free. You put a card on file at checkout and nothing is charged until day 8. Three days before the end you get an email reminder. Cancel from your page before day 8 and nothing is charged, ever. Stay, and the plan you chose is charged on day 8.
- Monthly. The free week is the test, so monthly payments are not refunded. If Pro is not for you, cancel before the charge; it is one click, and the reminder arrives three days before.
- Yearly. A first yearly payment can be looked at if you email [email protected] from your account's address within 48 hours of the charge. Each case is reviewed; it is not automatic. A refund, if made, is less the card-processing fee the payment processor keeps (typically about 3% plus a few cents).
- Upgrading from monthly to yearly is a new payment, not a first payment, and gets no second free week.
One person, one free week. Signing up again under another email address, another card, or another name to get it again is abuse: every account involved is closed, no refund is paid, and the person is not welcome back. We match accounts by email, payment method, device, network and other identifiers we do not list, so there is no recipe to work around.
Renewals
- Renewals are not refunded. Cancel before the renewal date instead; the renewal date is shown on your page and in the billing portal, and yearly plans get an email reminder before they renew.
- If a renewal went through within the last 48 hours and you had not used Pro since, email us; we will look at it.
If we end the Service or your access
If we close your account without cause, or stop the Pro service, you get a prorated refund of the unused part of the period you paid for, in full.
How refunds are paid
To the original payment method, through Stripe. We issue it within a few business days; your bank may take up to ten more to show it.
Chargebacks
Email us first. A refund by email is faster than a dispute. Opening a dispute or chargeback with your bank ends your eligibility for any refund under this policy, the account is closed while the dispute is open, and the outcome is then decided by the card network, not by us.
Contact
[email protected] · Nitrode Corporation, operating as TradeMath · 120 Adelaide St W, Unit 2500, Toronto, ON M5H 1T1, Canada. See also the terms of service.