Support
TradeMath is a trade name of Nitrode Corporation
Email [email protected]. Write from the address on your account. We answer within one business day, usually the same day during US market hours.
What to include
- Billing: the email on the account and roughly when you paid. We can see the rest.
- Something on the desk looks wrong: the page, the symbol, the time (ET), and a screenshot if you have one.
- A sign-in link that did not arrive: check spam first; links expire in 15 minutes and work once. Three per 15 minutes is the limit for one address.
Answers you may be looking for
- Cancel or change plan: your page → Settings → Account → manage billing. Cancelling takes effect at the end of the paid period. Refunds and cancellation.
- The free week, refunds: every new subscription starts with a free week; cancel before the first charge and nothing is charged. Monthly payments are not refunded; a first yearly payment is reviewed within 48 hours by email. The policy.
- Why is my list three sessions behind? That is the free tier; Pro sees the day's list the moment it posts. Pricing.
- Too much or too little email: your page → Settings → Notifications, a grid of what and where. Every email also has a one-click unsubscribe.
- How to read anything on the desk: the Operator's Manual; the ? beside each section opens the relevant chapter.
- Your data: download or delete everything from your page → Settings → Account. Privacy.
Security
Found a vulnerability? [email protected], or see security.txt. We do not run a bounty, but we answer and credit.
Mail
Nitrode Corporation, operating as TradeMath · 120 Adelaide St W, Unit 2500, Toronto, ON M5H 1T1, Canada
See also: Terms · Privacy · Refunds